EXCEPTIONAL FACTORS
Exceptional Factors are short-term, unexpected events that have a serious impact on your ability to perform in assessments. This could be illness or injury, the death of someone close to you, or personal problems that happen around the time of your assessments.
The Advice Centre can provide further guidance on this process and how to make a claim.
Find out more about Exceptional Factors and how to submit a claim, including current guidance relating to Covid-19.