Community Diner Customer Service

Details Hide[-]

Description of Northmoor Community Diner

The idea behind the Diner is to create a welcoming space for anyone to come to enjoy a freshly cooked meal, meet members of their community and find out what’s going on in the area. The Diner has a Level 5 Food Hygiene rating and is open to everyone in the community every Wednesday 12-2pm. All meals are £1 and there is a different meat (halal) dish, vegetarian dish cooked very week by our dedicated team. 


Inductions and Training provided

A full volunteer induction and introduction into the project. You would not be expected to fulfil all aspects of the role immediately; there is the opportunity to shadow staff and other volunteers and learn over time.

It is required by law for everyone serving food to the public to have completed Food Hygiene Level 2 training; we provide this training free through an online course which must be completed before you start. Being aware of Food Allergies is important when serving customers food, so it is highly recommended that you complete this free online course too. Both these courses are industry standard courses that you gain a certificate for on completion.

· Food Hygiene Level 2 (Essential—to be completed within 1 month of starting)

· Safeguarding for Everyone (Essential—to be completed within 1 month of starting)

· Manual Handling Awareness (Essential—to be completed within 1 month of starting)

· Food Allergen Awareness (recommended)

· Health and Safety Level 1 (aspirational)

· Diversity Training (aspirational)


The Benefits

· You are entitled to a free lunch from the menu that week

· You will be paid out-of-pocket expenses such as bus fare

· We provide a professional reference for you after completing 30 hours over 3 months

· You can take advantage of all the free courses, training, events and services we have here a the centre

· You can gain valuable experience which will help improve your job prospects

· You will be invited to all the staff and project meetings and have your thoughts and suggestions heard

· You will meet other volunteers and can be part of the Volunteer Steering group

· You will be celebrated as a volunteer in our Volunteer Celebrations twice a year

· You will feel a sense of reward at helping your local community and meeting a diverse range of people

Additional information Hide[-]

Required Role

Community Diner Customer Service

Key responsibilities

Setting up the room including arranging the tables and chairs Write the day’s menu and allergen list on the display boards Welcoming customers and ensuring they sign in or fill in the registration form if its their first time Ensuring customers adhere to the Health and Safety, Covid-19 and food Hygiene procedures Taking customer orders: writing the order and communicating it to the kitchen and adding it to the tally log Be friendly and communicate with customers Make the hot drinks for the customers Encouraging customers to fill in feedback forms and giving them leaflets about our latest news or events Putting away Diner equipment, cleaning surfaces, putting tables and chairs away, vacuuming

Mandatory SkillsHide[-]

  • Communication
  • Initiative
  • Interpersonal
  • Non-discriminatory
  • Non-judgemental
  • Planning and organising
  • Positive attitude
  • Self Management

Desirable Skills

  • Administration and Clerical
  • Confidence
  • Listening
  • Planning and organising
  • Practical

Skill to gain

  • Confidence
  • Interpersonal
  • Team Work

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 21-04-2021

Start Time: 11:30 PM

End Time: 02:30 PM

  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday


Northmoor Rd, Manchester M12 5RT, UK

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up